Lloyds Bank fake email “FW: Incoming BACs Documents”

Just received the email below – proporting to be from Lloyds Bank – looks genuine enough but clearly it is just another phishing email looking to grab some details off you or drop some malware or Virus on your PC. If you receive this email – delete it. Do not click on the PDF link in the email

If you have already done so – contact me and I can clean your PC for you. If you don’t have a decent anti-virus – I can help you there too as I resell BitDefender GravityZone – one of the best on the market.

Symantec .cloud now available from PR PC Support

PR PC Support are pleased to announce that we have added Symantec .Cloud to our arsenal of cloud based products.

What is Symantec .Cloud ?

Defend your confidential and sensitive data with unparalleled email and web threat protection from Symantec. As one of the world’s largest malware research organisations, Symantec is a global leader in security and is backed by the industry’s most secure service level agreements. With an easy to use web-based management portal, Symantec.cloud blocks 99% of spam before it reaches your mailbox, defends against both known and unknown cyber threats and delivers a GDPR-ready solution for compliance.

Combines global intelligence with advanced scanning

With 568,000 web attacks per day and $5 billion (£3.7 billion) lost to financial email fraud over the last three years, protecting critical business data against cyber threats is vital. Symantec’s Global Intelligence Network is built upon the key information that millions of desktops, servers and networks house when they run any Symantec security product. This intelligence, combined with Skeptic Advanced Scanning technology, allows the Symantec.cloud family of products to learn from what it sees and to consider how any malicious content could be applied in a harmful way, providing protection immediately.

Why choose Symantec .Cloud?

Protects and defends mailboxes against cyber threats, including zero-day threats, with industry leading security protection.

99% spam is captured before it reaches the mailbox, with 100% of emails delivered and 100% uptime availability, ensuring confidence in the software.

Supports users when they click an email link with speedy background checks to ensure link credibility and safe web browsing.

Symantec scans an email within 60 seconds and identifies whether it houses malicious content, while web content is scanned within 100 milliseconds, leaving you to maximise business productivity.

Symantec is used by many UK banks and the UK Government, so you can rest assured you’re using the best email protection software on the market.

For further information – contact me

Mail Services Offered by PR PC Support

We are pleased to be able to offer Microsoft Hosted Exchange mailboxes and all versions of Office 365 at competitive rates. If you are thinking of moving your email to a more secure, robust and protected mail service , or even if you currently have a Hosted Exchange mailbox or Office 365 licence – speak to me and see if I can get you a better deal for existing users or a competitive quote for new users.

All our hosted Exchange mailboxes come with free email signature software with each mailbox.

We also offer a Secure email service which works with most common email platforms.

For more information please browse below


Hosted Exchange

Office 365

Secure Email Messaging

BitDefender – AntiVirus

Download Brochures

Office 365

Secure Email Messaging

Acronis Backup Cloud

BitDefender AntiVirus

Shame, confusion among office workers spur record numbers to give in to ransomware

Posted by : https://businessinsights.bitdefender.com/shame-confusion-among-office-workers-spur-record-numbers-to-give-in-to-ransomware

By Filip Truta on Nov 03, 2017

Despite considerable efforts to educate employees on ransomware, many organizations still don’t know what to do if they fall victim to an attack. According to part 2 of Intermedia’s Data Vulnerability Report, a record number of employees and their employers are paying ransom.

Intermedia examined the security habits of more than 1,000 office workers and found that many employees draw a blank when they fall victim to ransomware. About a third admit they aren’t even familiar with ransomware.

“This lack of awareness, paired with massive global attacks such as WannaCry and Petya (and new strains popping up all the time like Bad Rabbit), is resulting in both employees and employers paying ransoms in record numbers,” according to the report.

Although 70% of office workers say their organization regularly communicates about cyber threats, employees aren’t always told what exactly to do if hackers seize their computer. Because of this, employees hit by ransomware sometimes take matters into their own hands, which can dramatically undermine their organizations’ security efforts.

In fact, the study shockingly reveals that employees shoulder the costs of ransomware payments more often than their employers – 59% paid the ransom personally, and 37% said their employers handled the payment.

In organizations where WannaCry was named as part of the cybersecurity training, as many as 69% of employees paid a ransom themselves. Intermedia suggests shame, as well as lack of knowledge, may drive employees to pay ransom themselves.

Other findings include:

  • Over 73% of Millennial workers affected by ransomware report paying a work-related ransom
  • 68% of impacted owners / executive management said they personally paid a work-related ransom
  • Small and medium-sized businesses are particularly vulnerable to ransomware attacks as they lack the resources, tools and/or training that larger organizations use to recognize, prevent and protect themselves
  • Ransom paid by office workers averages $1,400
  • Growth in ransomware attacks is directly linked to the increased willingness of victims to cough up ransom money

To mitigate the risk of falling victim to a ransomware attack, companies would be smart to employ a proven enterprise security solution trained in sniffing out not just ransomware, but any kind of malware.

Regular backups are also a good idea. In case of an attack, organizations can restore from backup with little or no harm to their operations and, ultimately, their bottom line.

With ransomware damage costs predicted to exceed $5 billion in 2017 (up from $325 million in 2015), and the General Data Protection Regulation just around the corner, doing nothing is no longer an option – neither for big corporations nor for small businesses.

Is Antivirus Necessary in the World of Mac?

credit : https://www.macworld.com/article/3230164/antivirus-software/is-antivirus-necessary-in-the-world-of-mac.html

The misconception that only Windows OS computers need antivirus protection is just that—a misconception.

The last decade has served up plenty of lessons around taking digital security too lightly. For years, threats targeting the Windows operating system have grabbed the headlines, leaving the impression that other operating systems are immune to commercial, opportunistic threats.

The modern Mac OS is based on a solid architecture, with built-in security features that do a pretty good job fending off malware. But the explosive growth of the web and our dependence on cloud services has changed the security landscape completely. Platform-focused threats are now complemented by web-borne attacks trying to gain control of your cloud services.

On the malware side, while it’s true that Windows computers are more susceptible to attacks due to their popularity, the increase in malware families specifically designed for Mac is higher in 2017 than in the previous five years combined. Security experts – and sometimes Apple – warn Mac users not to rely on the operating system for security alone, as prevention is always the wiser approach.

Cyber criminals are getting better at hiding malware from users and security agents. They’re not in it for the notoriety, like they used to be in the good old days. Now they are in it for the money. Hackers are no longer writing poor-quality malware, but instead designing hostile, complex, malicious software programs which takes advantage of users’ blind spots to sneak in, by either working around the operating system defenses, or by tricking the user into voluntarily installing them.

Some of the notorious threats that have taken Mac users by surprise are CoinThief, a Mac Trojan that goes for Bitcoin wallets after infiltrating computers, or the devastating Flashback Trojan that infected more than 600,000 devices worldwide. And new threats, such as ransomware, are being perfected as we speak, designed to extort money from victims all over the globe. In March 2016 Apple had to fight KeRanger, the first ransomware designed for Mac.

Before you hit the road, fasten your digital seatbelt

When talking about online security, one of the most important misconceptions is that anti-virus programs only protect against known viruses, and the number of such viruses is so small that you should hardly bother. In reality, an anti-malware solution designed for Macs cover all the attack avenues: They include anti-phishing, anti-adware, anti-spyware, anti-ransomware, and other layers of security to keep your Mac running only the software or apps that you have authorized.

Modern threats targeting Macs are silent: they can run in the background for years without showing any sign of trouble. Aggressive adware that stealthily profiles you and casually serves banners might not look like a big deal for the uninformed—but they leak out your private information, from browser habits to contacts or browsing history, without you even knowing. Other websites take advantage of your processing power and silently use it to mine digital currency at the expense of your computer’s performance and reliability. This, in turn, wears down your hardware and increases your electricity bill.

Are all security solutions made equal?

If you’re concerned about the security of your Mac device and want to get an anti-malware solution installed, make sure you don’t fall into a trap. Fake malware protection applications are out there for all platforms, from Android to Windows to Mac.

Choose a security solution that provides certified 100% detection, such as  the BitDefender GravityZone .

Speak to me about a quote for BitDefender GravityZone for all your Mac or Windows devices.

PR PC Support now authorised cloud based solutions reseller

PR PC Support are now an authorised reseller of a range of cloud based solutions to assist our clients to protect their data, computers and email.

In our arsenal of solutions are:

  • Office 365 – All versions of Microsoft’s popular cloud based office and email solution
  • Acronis Backup Cloud – Trusted solution from a world leader in Backup Solutions – Secure and reliable cloud backup tailored to meet your requirements
  • BitDefender Gravity Zone – Award winning Anti-Virus / Anti-Malware & Anti-Ransomware that consistently offers superior protection, performance, and usability –  proven in major independent tests
  • Hosted Exchange email – scalable hosted mail boxes complete with free email signatures with each mailbox
  • Email Security & Archiving for hosted Exchange and on premises Exchange Servers
  • Cirius Secure Email Messaging – send and receive secure email from within your email client

Please get in touch if you want to protect your data with our online backup tools, protect your computers with our online security tools or want to upgrade or migrate your email to one of our email services.

“Microsoft Security Essentials” free to small businesses

Microsoft has announced that starting in October, it’s Security Essentials product will be available free to small businesses with upto 10 PC’s.

Security Essentials has a clean and uncluttered interface and incorporates antivirus and anti-spyware engines, rootkit protection, and real-time detection courtesy of Microsoft SpyNet, the cloud-based service that compares file behavior across computers. Since it was launched in September 2009, Security Essentials has been available free to users for single-PC use, but not to enterprise.

Download Security Essentials here :


See the Microsoft Press Release here :


Plagued by the Privacy Center?

Privacy Center is not Microsoft software. It’s a new form of fake antimalware software (also known as rogue security software) that pretends to help protect your computer, but is really a new form of spyware. It can slow down your computer and damage your files.



  • Fake_AntiSpyware.BKN (AVG)
  • Win32/FakeAV.ACR (CA)
  • Win32/Adware.PrivacyComponents (ESET)
  • not-a-virus:FraudTool.Win32.PrivacyCenter (other)
  • not-a-virus:FraudTool.Win32.Agent.jn (Kaspersky)
  • FakeAlert-CP (McAfee)
  • Troj/PrvCnt-Gen (Sophos)
  • SpywareGuard2008 (Symantec)

Trojan:Win32/PrivacyCenter is a family of programs that claims to scan for malware and displays fake warnings of “malicious programs and viruses”. They then inform the user that they need to pay money to register the software in order to remove these non-existent threats.

Symptoms vary among different distributions of Trojan:Win32/PrivacyCenter, however, the presence of the following system changes (or similar) may indicate the presence of this program:

  • Presence of the following directories, or similar (for example):
    %program_files%privacy center
    %application data%privacy center
  • Presence of the following registry modifications or similar (for example):
    Added value: “agent.exe”
    With data: “%program_files%privacy centeragent.exe”

To subkey: HKCUSoftwareMicrosoftWindowsCurrentVersionRun

Added value: “Shell”
With data: “%program_files%privacy centerpc.exe”
To subkey: HKCUSoftwareMicrosoftWindows NTCurrentVersionWinlogon

  • Display of the following images/dialogs, or similar (for example):


Read more about it here:


Can’t start the Automatic Updates service

One of my consultants at work got a virus on his PC. It was popping up AntiVirus 2009 messages – claiming that it would do a scan and get rid of Spyware and Viruses.

This is a bit of a b*stard o get rid of. Firstly I downloaded an excellent ( free for home use ) Anti Virus called Avast ( available at www.avast.com – I can highly recommend this and have installed it on a lot of home user PC’s )

I scheduled a boot time scan and got rid of a lot of dodgy files – unfortunatley the Automatic Updates Service still wouldn’t start. So I downloaded ComboFix – from here and ran it. Be aware that you must remove or disable all Anti Virus software while you do this.

After running Combofix – my PC was clean and after a reboot all services started as normal.

Message appearing on laptop while Virus running