- November 12, 2015
- Posted by: vyperz
- Category: Microsoft
Crashes since 11/11/15 Updates in both Outlook 2010 and 2013 when viewing HTML e-mails.
KB3097877 causes numerous problems in Outlook 2010/2013, it can also cause crashes in Excel and Powerpoint. Removing KB3097877 alone fixes the issue. Microsoft have re-released an updated hotfix so if the update is dated 12/11/2015 you shouldn’t experience these problems. It would have been nice if they’d appended -v2 to the hotfix so people can easily identify it but such is life.
To remove the patch in Windows 7, open the Control Panel, Programs and Features, click “View installed updates” on the left hand side. You can now search for KB3097877, right-click on the appropriate entry and select un-install.
You can also search for and download the latest hotfix (if there is any confusion over versions) via http://catalog.update.microsoft.com but you will need to use a browser that supports Active-X (Internet Explorer) just ensure that it’s dated 12/11/2015.